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Interruptions
Every book written, seminar conducted or tape recording
on time management, has commented on the problem of
interruptions. This is one of the most time wasting
areas, yet it can be the most rewarding. Every time I
run a time management course, I divide the delegates
into groups and ask them to list the barriers to time
management. Interruptions always come within the top
five answers.
Interruptions are a fact of life and you cannot live or
work without them. They have been here from the very
beginning of time and will be to the end. No matter how
careful you are about controlling interruptions in your
life, there are times when you will fail. Wherever you
hide you can still be interrupted, even if there are no
human beings around. There were times when I was writing
this book, the children were at school, my wife was away
and I was home alone. Then suddenly, I have to stop and
run to the toilet!
One
interruption from an unexpected visitor could take a few
hours or more out of your day. Let us assume that on
average you are unjustifiably interrupted for sixty
minutes every day, for one year. At the end of that
year, you would have lost over fifteen days to
interruptions. Can you afford to lose fifteen days each
year in inconvenient interruptions? If your answer is
no, then you must develop a strategy to deal with
interruptions.
There are internal interruptions such
as pain, acute stress, sickness, complacency,
procrastination and many more. Some of which we have no
control over and as such we must accept them. There are
also external interruptions which fall into one of the
following three areas:
Justified Interruptions
Unjustified Interruptions
Untimely
Interruptions
Justified Interruptions
This type
of interruption can be far more important than the task
you are working on at the time. It can bring many good
benefits. Imagine that you are sitting down meditating
on your money problems for the last two hours. You are
trying to come up with an idea that would free you from
your situation. All of a sudden, in bursts your older
brother and interrupts your thought. What type of
interruption is this? We cannot say for certain because
your brother has not given a reason for this
interruption. Let us hear what he has to say.
"Samantha," shouts the older brother, "have I got news
for you, we have just won £6,000,000 on the lottery."
Now what type of interruption is this. Yes, a justified
interruption.
In most cases you cannot identify
what kind of interruption you will be faced with, or how
to deal with it, until you know the reason for the
interruption. A unique way of discovering what type of
interruption it is, is to ask the person directly, "How
can I help you?"
Unjustified
Interruptions
One of
the most frustrating experiences has got to be when you
are working on your A1 priority and in full flight,
gliding along smoothly with your thoughts working like
they were created to. You feel powerful, excited and in
control, then in bursts your younger brother, a friend
or an employee to say, "Sorry to interrupt you, but did
you see that match last night...?" Don't you just want
to explode? There are a multitude of unjustified
interruptions which are usually justified to the other
person but not to you. They are a nuisance and a waste
of your precious time.

"Sorry to interrupt you, but did you see that match
last night, what did you think?"
Untimely
Interruptions
In this
area the interruption is justified but the only problem
is that the interruption came at the wrong time. If the
interruption is untimely, make an appointment in order
that it will receive your full attention.
When you are interrupted, your first
task is to identify which of the three categories the
interruption falls into. Is it justified, unjustified or
untimely? Armed with the right information, you are now
able to make the right decision.
Justified Interruption - deal with it immediately.
Unjustified Interruption - eliminate it immediately.
Untimely Interruption - set appointment immediately.
One of
the most effective ways to control interruption is to
set daily tasks that are in line with your values and
visions. Put them in order of priority and begin with
your most pressing task - your A1. While you are working
on your A1 task, let everyone know that you are not to
be interrupted. If necessary, put up a big sign on your
door.

Find a quiet place, use the library,
work from home, or get someone to screen your calls.
Because
interruptions are a way of life, you must be wise in
your planning and make allowances for them. If a report
is to take three hours to write give yourself four
hours. If your journey is to take one hour, give
yourself two hours.
Do not be
found guilty of interrupting others unjustifiably. For
the seed that you sow, you will reap. Others may be
looking for ways to prevent you from interrupting them.
Be aware
of the environment in which you work or live, it could
be a major cause of interruptions. I worked in an open
plan office with eight of the most loving employees in
the world. I was distracted by everyone's telephone
calls, conversations and other general office duties.
The interruptions in this office were magnified by at
least eight times. Most open plan offices are designed
to save money and improve communication. While money is
being saved in some areas, they may be lost in
interruptions.
Make a
complete list of the people, situations or things that
interrupt you throughout the course of a week. Once you
have found out, take immediate action. It is extremely
difficult to defeat your enemies, if you do not know who
or what they are. Unjustified interruption is one of
your worst enemies.
At the
end of each day, stop and take time to review all the
interruptions that you experienced. How did you deal
with them?
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1 |
How many times
were you interrupted today? |
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2 |
How much time
did you lose? |
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3 |
Did you ask
the right questions? |
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4 |
Did you listen
effectively to identify what kind of
interruption it was? |
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5 |
How did you
feel when you were interrupted? |
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6 |
Did you deal
with the interruptions effectively? |
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7 |
Did you deal
with it immediately? |
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8 |
What did you
learn? |
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