Is this programme
for me?
Our
First Line Management programme is for those people
who are likely to become first line managers (team
leaders or supervisors) or who are already in post but
have had little or no formal training. They may work in
factories and offices, in hospitals, in call centres, on
building sites, in leisure centres, in the armed
services and in the voluntary sector.
This qualification is designed to
improve performance in the organisation through strong
focus on specific job role. This highly practical
programme can generate significant payback for any
organisation in terms of cost savings and quality
improvements in the workplace. Internal short training
sessions in the organisation can be incorporated into
the programme structure.
What’s in
this programme?
This is a short flexible programme
(minimum 34 hours of development) which provides an
introduction to the wide range of responsibilities of
the first line manager. The programme combines key
elements of the
full
Certificate in a tightly focused package which can
produce a step change in performance quickly and
economically.
The flexible structure makes it
highly adaptable to you and your employers’ needs
without sacrificing the quality of this programme. If
you are a first line manager with little or no formal
training, or are returning from a career gap you can
benefit particularly from this programme, which provides
an ideal start to your future ongoing development.
Can I do
distance learning?
To reduce your time away from the
workplace, you can take advantage of combining taught
workshops with our flexible learning resources. The use
of alternative delivery methods (such as open or online
learning) allows you to fit study time around your work
and personal life. As experts in the field of management
and leadership, we have developed a comprehensive range
of resources designed for each level of qualification.
How long
will it take?
The Introductory in Management may
take from as little as one week up to a maximum of one
year. Timescales are flexible according to your personal
and professional needs, and the use of alternative
delivery methods can be effective in enabling you to fit
study around your personal and work life.
Where do
the qualifications lead?
The main purpose of this award is to
improve your performance which for some participants is
an end in itself. However, this award can be a stepping
stone to future personal development and qualifications.
What to
do next?
If you are interested in joining this
award or finding out more information you will need to
get in touch with us.
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Overview of
modules and segments |
|
C1 Managing
Self
C1.1 Time Management
C1.2 Identifying Self Development Needs
C1.3 Self Development
C1.4 Manage Own Stress
C1.5 How to Learn
C1.6 Effectiveness and Efficiency
C1.7 Networking |
C6 Managing
Resources
C6.1 Performance Indicators
C6.2 Working to a Budget
C6.3 Understanding Costs
C6.4 Materials
C6.5 People as a Resource
C6.6 Equipment
C6.7 Security
C6.8 Minimising Waste |
|
C2
Management Skills & Competency
C2.1 Objectives
C2.2 Problem Solving Skills
C2.3 Briefing Skills
C2.4 Producing Project Reports
C2.5 Interpersonal Skills/Trust
C2.6 Information Awareness
C2.7 Influencing and Negotiating |
C7 Developing
People
C7.1 Building the Team
C7.2 Delegation
C7.3 Planning Development
C7.4 Coaching
C7.5 Training
C7.6 Induction
C7.7 Supporting Individuals
C7.8 Assessing Performance |
|
C3
Understanding Organisations
C3.1 Organisational Context
C3.2 Financial Enviornment
C3.3 Managing Diversity
C3.4 Economic Environment
C3.5 Organisational Culture
C3.6 European/International Context
C3.7 Ethics in Business
C3.8 Marketing |
C8
Managing People
C8.1 Motivation
C8.2 Managing Performance
C8.3 Leadership
C8.4 Minimising Stress
C8.5 Planning to Recruit
C8.6 Selecting the Right Person
C8.7 Maintaining Discipline
C8.8 Resolving Conflict |
|
C4
Managing Change
C4.1 Continuous Improvement
C4.2 Planning Change
C4.3 Promoting Change
C4.4 Implementing Change
C4.5 Forces for Change
C4.6 Managing the Consequences of Change
C4.7 Cost/Benefit Analysis
|
C9
Communication
C9.1 Communication Process
C9.2 Communications Media
C9.3 Non-verbal Communication
C9.4 Giving and Receiving Feedback
C9.5 Meeting
C9.6 Written Communication
C9.7 One-to-one Communication
C9.8 Word Processing |
|
C5 Managing
Activities
C5.1 Understanding Customers
C5.2 Planning Work
C5.3 Health & Safety - Law & Practice
C5.4 Understanding Quality
C5.5 Delivering Quality
C5.6 Preventing Accidents
C5.7 The Environment
C5.8 Statistical Process Control |
C10
Managing Information
C10.1 Gathering Valid Information
C10.2 Analysing Information
C10.3 Using Information for Decisions
C10.4 Presenting Information
C10.5 Maintaining Information Systems
C10.6 IT Applications
C10.7 Sources of Information
C10.8 Questionnaire Design and Analysis |
- Short induction lasting 2
hours
- Three mandatory segments
(minimum) of 3 hours each as follows:
- C2.2 Problem
Solving Skills
- C4.2 Planning
Change
- C10.3 Using
Information for Decisions
- a further seven segments
(minimum) selected from the full range
available above. (no more than three from
any module overall)
- Tutorial support for
assessment -2 hours.
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